Return Window
•       Returns are accepted within 30 days of the original purchase date.
•       No returns, refunds, or exchanges will be accepted after 30 days under any circumstances.

Return Eligibility

To qualify for a return, all conditions must be met:
•       Item must be unused, unopened, and in brand-new condition.
•       Item must be returned in original packaging with all accessories, manuals, and components.
•       Proof of purchase is required.
•       Do NOT send products to the manufacturer. All returns must go through DME for U.

Any product that shows signs of use, wear, odors, assembly, installation, or patient contact will be rejected.

Non-Returnable & Non-Refundable Items

For health, regulatory, and safety reasons, the following cannot be returned or refunded:
•       Any opened, used, or unsealed medical supply
•       Cannulas, masks, tubing, filters, humidifiers, and all single-patient-use items
•       Oxygen accessories that have touched a patient or been connected to equipment
•       Mattresses, cushions, foam products, pillows, or any soft goods removed from sealed packaging
•       Special-order items, custom-built items, or items marked “non-returnable” at purchase
•       Clearance, discounted, or sale items
•       Gift cards

If an item appears used or opened, it will be immediately denied and returned to the customer at their expense.

Restocking Fees

All approved returns are subject to a mandatory restocking fee:

•      25% restocking fee on small items
•      35% restocking fee on large equipment

This fee is automatically deducted from any approved refund.

Partial Refunds (If Applicable)

Partial refunds may be issued only at our discretion for items that:
•       Are returned with missing parts or accessories
•       Are not returned in original condition
•       Are shipped past the 30-day window but still meet health and safety standards

These determinations are made solely by DME for U.

Refund Process

Once we receive and inspect your return:
•       You will receive an email indicating approval or denial.
•       If approved, refunds are issued to the original payment method only.
•       Banks and credit card companies may take additional time to post funds.

Late or Missing Refunds

If you have not received your refund:
1.      Re-check your bank or credit card account.
2.      Contact your credit card company—processing times vary.
3.      Contact your bank—delays are common.

If you still have not received your refund after completing these steps, contact us at Returns@DMEforU.com or (918) 800-1565.

Exchanges / Damaged Items

We only replace items that arrive defective (manufactured defects) or incorrectly shipped by DME for U.

We do not replace or refund items damaged during shipping. Shipping-related damage is the responsibility of the carrier. Customers must file a claim directly with the shipping carrier.

If your item arrives damaged in transit:

1.  Do not discard the box or packaging.
2.  Contact the shipping carrier immediately to file a claim.
3.  Provide any required photos and documentation to the carrier.

DME for U is not responsible for the shipping damage once an order has been handed to the carrier.

To request an exchange for the same item, contact us at Returns@DMEforU.com and send the product to:

DME for U
8281 S. 89th W. Ave., Suite A
Tulsa, OK 74131

No cross-product swaps or upgrades are allowed.

Gifts

If an item was marked as a gift at purchase and shipped directly to you:
•       You will receive a gift credit for the item’s value once the return is received and approved.
•       A gift certificate will be mailed to you.

If the gift was shipped to the purchaser, all refunds go directly to the purchaser.

Shipping Your Return

All return shipments must be sent to:

DME for U
8281 S. 89th W. Ave., Suite A
Tulsa, OK 74131
•       Customers are responsible for all return shipping costs.
•       Shipping fees are non-refundable.
•       If a refund is approved, DME for U may deduct the cost of return shipping from the refund.
•       For high-value items, we strongly recommend using a trackable shipping method and/or shipping insurance.

DME for U is not responsible for lost or damaged return shipments.

Need Assistance?

We are here to help with any questions regarding returns, exchanges, or eligibility.

Email: Returns@DMEforU.com
Phone: (918) 800-1565